Oncourse Home Solutions hiring Manager, Strategy & Operations (Growth) in Naperville, IL | LinkedIn (2024)

Who We AreOncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.  OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Located at our office in Naperville, Illinois, our office environment is a key driver of our company culture and employee experience. A regular in-office hybrid model is required (generally in-office T-TH and remote M & F).

Position SummaryAs the Strategy and Operations Manager, you will play a pivotal role in driving new revenue initiatives for Oncourse. Your responsibilities will span a dynamic range, from conducting market research and analyzing our existing business for the purpose of defining growth opportunities, to operationally designing and managing proof of concept test and eventually, scaling initiatives. You’ll collaborate with cross-functional leaders, ensuring successful execution of large-scale initiatives while maintaining a strong focus on partnerships.

Responsibilities

• Lead and Manage Growth Initiatives: Spearhead strategic growth initiatives that enhance customer experiences and drive revenue streams.
• Creative Problem-Solving: Partner with cross-functional teams to devise innovative solutions for complex business challenges.
• Data-Driven Decision Making: Provide analytical support to validate growth strategies, track progress, and facilitate key discussions.
• Experimentation and Scaling: Design data-driven experiments, iterate rapidly, and scale insights.
• Roadmap Development: Create a roadmap for future products and services, optimizing resource allocation for desired business outcomes.

Experience And Qualifications

• 5+ Years of Strategic and Operational Experience: You’ve honed your skills in strategy, operations, or management consulting.
• From 0 to 1: You’ve successfully built growth initiatives from scratch.
• Strategic and Operational Acumen: You excel at both high-level planning and hands-on execution.
• Stakeholder Influence: Your ability to engage and secure buy-in from diverse stakeholders sets you apart.

Computer Skills

• Proficiency in Microsoft Office Suite: Especially PowerPoint and Excel.
• Experience with Data Visualization Tools: Familiarity with Looker or similar tools is a plus.

Education

• Bachelor’s Degree Required, MBA Preferred.

Competencies Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.

Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Intellectual Horsepower: Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.